Goulet Pen Reviews

Great attention to detail when shipping orders! Fast and free first class usps shipping with a large order.

I ordered a Visconti HS fountain pen from Goulet after finding their blog and seeing their obvious enthusiasm for all things pen. I knew some of the Visconti pens have quality control issues, and with that in mind I bought a demo pen with a slightly modified nib. The choice worked out well and the pen is reliable. Service was quick and with the cost of the pen, shipping was free. I will certainly return.
The HS is a very smooth pen to write with. The quarter-turn twist cap is clever and I am used to the unusual reservoir and filler. This pen requires more deliberation than the many competing fountain pens that take cartridges but that’s part of its charm.
I returned to fountain pens this year after a long hiatus. I make my living from words and written communication, and in the pandemic I resolved to improve my penmanship.
While I could obviously do that with a ballpoint or rollerball, the fountain pen demands a level of care and it is satisfying to use. I like to think my penmanship actually is improving, too.
Good job, Goulets and company!
John Elder Robison
NY Times bestselling author
Machine aficionado, photographer, and Champion Eater

I have ordered several times over a 5 year period. Every order was quick to ship out and always correct. Their prices on Rhodia graph paper notepads are the best I've found anywhere. I have learned to shop here first because I never have difficulties with my order. I can count on these people.

I've bought from them several times, but I don't find their pricing for inks to be competitive. My most recent purchase was for a premium fountain pen which clearly has the wrong size nib. I sent it back, and they claim it is correct, but would accept it for a restocking fee. No, just return it to me. Don't know what they did, but now the nib is much worse, very scratchy. I'll have to send it off to get the nib reworked now. They have forever lost my business.

An excellent ink selection and the opportunity to try everything as samples made things much easier for my husband and I who use ink everyday. Fair prices, interesting way to sort out their inks (brands, colors, finish etc). Fast shipping, good communication and well packaged inks. They did a great job and I will definitely buy again from their company.

I ordered my pens from India...a pilot vanishing point and a Conklin limited edition .....the ordering was smooth...the website was informative....with all colour options and nib sizes clearly mentioned ....recieve them well packed and well in time...! The pens were recieved jn mint condition ....thank you

Bought a Lamy pen and a few bottles of ink from them. Shipping was fast and their prices are competitive. Their customer support is also great with quick responses.

First time (but not last time) customer: Ordered a Diplomat wooden desk pen/ink case, some stationary, and envelopes. Everything arrived as expected without any unfortunate surprises. What prompted this brief review was the personal touch added to the package: notes from Brian, Rachel, Jamilia, and Ellie (even with the added lollipop). Great first impression!

In general the service is good. I've received my purchase in time. And I'm satisfied with quality.

I see alot of people complaining about their customer service, I'm thinking they may have had a different representative than I got. I ordered a pen a day before Fountain Pen Day and missed free shipping by about 2 hours without realizing it. I was more than willing to accept it and move one but they sent a gift card for the full amount of shipping to my email and made it more than right.
The shipping can take a while but that's on USPS rather than the company itself. The products have all been great and exactly what I expected. The sticker and tootsie pop in each box are neat too.

I have mixed feeling about this company, I think it does a fantastic job having such an absolutely wide range of products: moreso than any other company that I've been finding.
However, one of the samples I ordered was clearly incorrect. Mind you it was an inexpensive sample at $2 or so, but judging by other reviews it seems this has happened before. When I contacted them by email, they simply stated that the nib sizing may make it look different than what they have on the site / or the shimmer isn't as apparent as it might seem.
However I've definitely purchased it before, and it was definitely incorrect. I even used a cotton-swab on paper method that they use to showcase on the site, but it was a very different ink with no shimmer.
The only other thing I can think of is maybe they didn't shake the bottle before pouring out a sample, so I got a portion of it that had no shimmer / color variation.

First class and top notch - really excellent products and service - thank you Brian!